On 1/18/07 2:33 PM, "Mario Gomide" <[EMAIL PROTECTED]> wrote:
> Hi there!! > > I am a little new at RT, so I apologize if I skipped something... > > I´m using RT 3.6.1 on Debian with Postgres 8.1.5. > Everytime I create a ticket, I have to select the owner on the drop-down > by its username. > I wanted to know how to change this so I can select the owner by the > owner´s Name (as set in the user´s Real Name, or Nickname field). > Is this implemented already? You can copy share/html/Elements/SelectOwner to local/html/Elements and edit it. In rt-3.6.3, on line 57, is: ><%$User->Name()%></option> Which is where the display of the select is written out. You can change this to: ><%$User->RealName()%></option> See http://rt.bestpractical.com/view/CleanlyCustomizeRT for more info on how to cleanly customize RT. Hope that helps, Erik -- Erik Peterson Manager, Project Technology Services Education Development Center, Inc. http://main.edc.org/ _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
