On Thu, Feb 01, 2007 at 03:46:15PM -0500, Jesse Vincent wrote: > > Thank you, Kelly. Everyone else's reactions to "customer file" were > > beginning to make me think *I* was nutsabago. > > Nope. It's a perfectly reasonable feature request. We've specced it out > for customers several times. To do it "reasonably" as part of RT > requires that RT own your customer database, which it generally sounds > like the folks who've been looking for this on the list aren't willing > to have happen.
For my own part, I'd be perfectly willing to deal with that. I can't speak to *everyone* that's wanted it, but I don't know that that was ever stated that explicitly before -- though I sort of inferred it. > We'd probably model it as RT groups, so that you could usefully model > who's part of which customer. The big "hard" bits are probably setting > RT up to not mail everyone from a customer on every issue ;) Yeah. I should assume that either none of the people for whom you've specced it took it, or that they all took it on a commercial-only license? On an only vaguely related topic: are there any current screenshots anywhere? Did that MIT manual I remember, perhaps, get updated to 3.6? Cheers, -- jra -- Jay R. Ashworth [EMAIL PROTECTED] Designer Baylink RFC 2100 Ashworth & Associates The Things I Think '87 e24 St Petersburg FL USA http://baylink.pitas.com +1 727 647 1274 _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
