Jesse et al: > With a bit of coaxing, the "tools - off line" item from RT's > main menu, > will take a tab-separated spreadsheet in the same format as > RT's "export > to spreadsheet" search result functionality.
Since the spreadsheet I have is in a proprietary format, I wrote a Perl script that would take a TSV export of the spreadsheet, map its fields into fields that are usable in RT (I did have to create some custom fields), and then export it into the format used by RT's offline import feature. It seems to work pretty well. Peter _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
