On Feb 15, 2007, at 3:36 PM, Joe Casadonte wrote:
On 2/15/2007 9:15 AM, Jesse Vincent wrote:Specifically, I'm looking to set up a queue owner who gets notified of new tickets, but is not added as a Cc or AdminCc to the ticket itself.For that, create an "On Create, Notify Other Recipients" scrip with a template with a To: line of the people you want to notify.Thanks, wasn't sure how the "Notify Other Recipients" worked exactly. But I would then need to do that for each Queue, whereas if I had some way to specify the To: on the Queue itself, I could have one, global scrip.
A per-queue template with the same name as a global one will override the global one.
In general, it could be used for holding all sorts of information to be used by Scrips or reports. Thanks!For that, you probably want Attributes, not Custom Fields. (though CFswould work if coded)What are Attributes with a capital 'A'? Or am I reading too much into it?
perldoc RT::Attribute to get started.
Thanks! -- Regards, joe Joe Casadonte [EMAIL PROTECTED] ========== ========== == The statements and opinions expressed here are my own and do not == == necessarily represent those of Oracle Corporation. == ========== ==========
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