Is the requestor and the owner the same person? Are you using custom conditions or actions? If so can you post them please?
On Thu, 2007-02-22 at 10:27 -0500, Ben Ruset wrote: > I recently setup RT and for the most part am loving it. I have been > bitten by a nasty bug. > > I have RT set to authenticate users via LDAP. This is working with no > problem. A user can create a ticket via email and be emailed back an > autoresponder. > > The problem is, if they add a comment to the ticket, it gets added to > the ticket but no auto response gets sent back out to the user. I also > created a scrip to notify the ticket owner if there is a comments on > the ticket. In those cases I am getting the following errors in my RT > log: > > [Thu Feb 22 14:49:36 2007] [info]: > <[EMAIL PROTECTED]> #36/430 - Scrip 5 > (/opt/rt3/lib/RT/Action/SendEmail.pm:243) > > [Thu Feb 22 14:49:36 2007] [info]: > <[EMAIL PROTECTED]> No recipients > found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) > > [Thu Feb 22 14:49:36 2007] [info]: > <[EMAIL PROTECTED]> #36/430 - Scrip 6 > (/opt/rt3/lib/RT/Action/SendEmail.pm:243) > > [Thu Feb 22 14:49:36 2007] [info]: > <[EMAIL PROTECTED]> No recipients > found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) > > [Thu Feb 22 14:49:36 2007] [info]: > <[EMAIL PROTECTED]> #36/430 - Scrip 7 > (/opt/rt3/lib/RT/Action/SendEmail.pm:243) > > [Thu Feb 22 14:49:36 2007] [info]: > <[EMAIL PROTECTED]> No recipients > found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) > > [Thu Feb 22 14:49:36 2007] [info]: > <[EMAIL PROTECTED]> #36/430 - Scrip 16 > (/opt/rt3/lib/RT/Action/SendEmail.pm:243) > > [Thu Feb 22 14:49:36 2007] [info]: > <[EMAIL PROTECTED]> No recipients > found. Not sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:255) > > Scrip 16 is the one to notify the ticket owner if the requestor has > updated the ticket. > > This is RT 3.6.3, running on CentOS 4.4 32 bit. > > Ben Ruset > IT Manager, GridApp Systems > email: [EMAIL PROTECTED] > tel: 646-452-4042 > web: http://www.gridapp.com > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
