Hey all, I'm looking for some 'for dummies' instructions on how to make RT (I'm running version 3.6.3) escalate ticket severities over time. We only have 3 severities, 1 being the highest and 2 being the lowest. I'd like RT to upgrade a severity one level if a report hasn't been resolved for a week, unless it is already a sev 1. Forgive me, I'm new to RT and am a linux newbie and I don't know a whole lot about any of this stuff. Any help would be appreciated. Thanks!
-Brandi Love
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