The ability to tie multiple email addresses to a single user, so
that I can tell RT that [EMAIL PROTECTED] and [EMAIL PROTECTED]
are the same user and mail addressed to either one ends up in the same
mailbox.
Corollaries:
* either source address should be allowed to correspond with a
ticket that the other has opened, and
* when the ticket owner sends email to the ticket, only the
address that was originally associated with the ticket will get
an email.
On Wed, 2007-02-28 at 15:28 -0600, John Arends wrote:
> The ability to use AD (or LDAP) to hold group members.
--
/Ole Craig
Security Engineer
Team lead, customer support
[EMAIL PROTECTED]
303-381-3824 direct
303-381-3802 support
303-381-3880 fax
www.stillsecure.com
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