One more I thought of is customer management and multiple contacts per
customers ,
A self service like interface where a contact for customer A should be
able to view/update all tickets by all contacts of customer A ..
I remember this coming up in the list few times with out any clean solution.
Regards;
Roy
Jim Brandt wrote:
Some of these already mentioned, and I'm sure some are not necessarily
appropriate for SoC projects. Not listed in any order:
* more reporting;
* a SOAP interface;
* Perforce integration similar to the svn integration;
* an ITIL version of RT that maps all labels and functionality to
recommended ITIL best practices. I know there was some discussion on
the list a while back about an ITIL/RT interest group and maybe they
could help spec this out;
* reminders for groups;
* 'smart' ordered priority lists such that you could take ten tickets,
prioritize them 1 to 10, and they would automatically re-sort when a
ticket was resolved or when one was re-prioritized.
* maybe a documentation project to:
- flesh out docs for the new features in 3.6.*;
- clean-up and augment the wiki;
- capture some of the FAQs from the users list create full
explanations on the wiki;
Jim
Jesse Vincent wrote:
I'd love to submit RT to Google's Summer of Code this summer. It's
probably time to start brainstorming projects.
What would you like to do/see done as part of a RT summer of code
project?
Jesse
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