Hello: I am sorry if this has been discussed earlier but I did not find
anything on this particular subject
I have two custom fields that are applied to all the queues that I have,
everybody has right to see, modify and administer the custom fields. One
custom field applies to Tickets and the other one applies to Ticket
Transactions. The one that applies for the Ticket appears on the Query
Builder and I can create queries off of it. The one that applies after a
ticket transactions such as resolved does not appear on the query Builder
and I cannot do queries on it.... and I would like to do queries for both
custom fields....
Using Rt3.6.3 Packaged Version on FC6 working great....
Any pointers to what should I do will be appreciated....
Carlos Lopez
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