On 4/27/2007 5:01 PM, Mustafa Badawi wrote:
I have a running installation of RT. I have a problem with reopening
resolved tickets by replying to the email sent when the ticket is
resolved. the ticket is updated with the reply email but the status
remains "resolved". where might the problem be and how can I
troubleshoot it?
I guess that what you are seeing is default behavior, though I though I
had changed it to do what you see.....
Anyway, you probably want to look here:
$RT/share/html/Ticket/Update.html
<tr><td align="right"><&|/l&>Status</&>:</td>
<td>
<& /Elements/SelectStatus, Name=>"Status", DefaultLabel => loc("[_1]
(Unchanged)", loc($TicketObj->Status)), Default => $ARGS{'Status'} ||
($TicketObj->Status eq $DefaultStatus ? undef : $DefaultStatus)&>
Change the DefaultLabel parameter if your current status is Resolved.
--
Regards,
joe
Joe Casadonte
[EMAIL PROTECTED]
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