I am new to RT and am very impressed with it. Thanks Jesse & the community!
I'm not a programmer, and I'm not sure how useful this post will be. My apologies if it's inappropriate for some reason. I've searched through the mailing list archives & have Googled & can't find a patch or solution for custom fields sorting out of order when displayed in ticket or transaction (comment) pages. I've seen some posts regarding DBIx::SearchBuilder and possibly Oracle, but can't seem to find anything that applies to PostgreSQL, and am not even sure this is related. Problem: Custom Fields seemed to display fine when first set up. Then, after modifying them, they display with a different sort order than originally set up. The sort fields in the tables did not change. Odd Workaround: After searching unsuccessfully for a solution, I fiddled around with it some and found that appears to be sorting them based on when the custom fields were last updated. So, I tried manually editing the lastupdated fields in the tables to get a different sort order, with no effect at all. However, if I use the web interface to edit each field in the order I want them to appear on the display, it works fine, and appears to work consistently. So, if I have to change or add a custom field, after I'm done, I just go in and edit each custom field _in the order I want them to display_, by adding or removing a period (.) at the end of each custom field's description field, and it puts them back in the desired order in the display. If there is a patch or update I'm missing, or one is coming, I would appreciate a reply post. Otherwise, I hope this helps isolate this issue for a resolution, or at least helps someone else deal with this for now. Running: - CentOS 4.4 - latest RT from head - PostgreSQL 8.2 - Perl 5.8.5 - DBIx::SearchBuilder 1.48 Regards, Jack D. Browning _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
