You can specify the order in "Configuration > Queues > YourQueueName >
Ticket Custom Fields" using the [Move up] and [Move down] links to the
right of each field.
At 08:03 AM 5/8/2007, Jack D. Browning wrote:
I am new to RT and am very impressed with it. Thanks Jesse & the community!
I'm not a programmer, and I'm not sure how useful this post will be. My
apologies if it's inappropriate for some reason.
I've searched through the mailing list archives & have Googled & can't
find a patch or solution for custom fields sorting out of order when
displayed in ticket or transaction (comment) pages. I've seen some posts
regarding DBIx::SearchBuilder and possibly Oracle, but can't seem to find
anything that applies to PostgreSQL, and am not even sure this is related.
Problem:
Custom Fields seemed to display fine when first set up. Then, after
modifying them, they display with a different sort order than originally
set up. The sort fields in the tables did not change.
Odd Workaround:
After searching unsuccessfully for a solution, I fiddled around with it
some and found that appears to be sorting them based on when the custom
fields were last updated. So, I tried manually editing the lastupdated
fields in the tables to get a different sort order, with no effect at
all. However, if I use the web interface to edit each field in the order
I want them to appear on the display, it works fine, and appears to work
consistently. So, if I have to change or add a custom field, after I'm
done, I just go in and edit each custom field _in the order I want them to
display_, by adding or removing a period (.) at the end of each custom
field's description field, and it puts them back in the desired order in
the display.
If there is a patch or update I'm missing, or one is coming, I would
appreciate a reply post. Otherwise, I hope this helps isolate this issue
for a resolution, or at least helps someone else deal with this for now.
Running:
- CentOS 4.4
- latest RT from head
- PostgreSQL 8.2
- Perl 5.8.5
- DBIx::SearchBuilder 1.48
Regards,
Jack D. Browning
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Gene LeDuc, GSEC
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San Diego State University
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