Thank you for the work-around. I am having the same issue. Ken
On Tue, May 08, 2007 at 11:03:07AM -0400, Jack D. Browning wrote: > I am new to RT and am very impressed with it. Thanks Jesse & the community! > > I'm not a programmer, and I'm not sure how useful this post will be. My > apologies if it's inappropriate for some reason. > > I've searched through the mailing list archives & have Googled & can't find a > patch or solution for custom fields sorting out of order when displayed in > ticket or transaction (comment) pages. I've seen some posts regarding > DBIx::SearchBuilder and possibly Oracle, but can't seem to find anything that > applies to PostgreSQL, and am not even sure this is related. > > Problem: > Custom Fields seemed to display fine when first set up. Then, after > modifying them, they display with a different sort order than originally set > up. The sort fields in the tables did not change. > > Odd Workaround: > After searching unsuccessfully for a solution, I fiddled around with it some > and found that appears to be sorting them based on when the custom fields > were last updated. So, I tried manually editing the lastupdated fields in > the tables to get a different sort order, with no effect at all. However, if > I use the web interface to edit each field in the order I want them to appear > on the display, it works fine, and appears to work consistently. So, if I > have to change or add a custom field, after I'm done, I just go in and edit > each custom field _in the order I want them to display_, by adding or > removing a period (.) at the end of each custom field's description field, > and it puts them back in the desired order in the display. > > If there is a patch or update I'm missing, or one is coming, I would > appreciate a reply post. Otherwise, I hope this helps isolate this issue for > a resolution, or at least helps someone else deal with this for now. > > Running: > - CentOS 4.4 > - latest RT from head > - PostgreSQL 8.2 > - Perl 5.8.5 > - DBIx::SearchBuilder 1.48 > > > Regards, > > Jack D. Browning > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
