I guess I need to upgrade if I'm going to try to answer questions. :) Mathew wrote: > I've looked at that. All it says is that it was deprecated and points > to ShowSearch > > Drew Barnes wrote: > >> Elements/MyTickets perhaps? >> >> Mathew Snyder wrote: >> >>> Anyone? >>> >>> Keep up with me and what I'm up to: http://theillien.blogspot.com >>> >>> >>> Mathew Snyder wrote: >>> >>> >>>> I've got the status showing up in QuickSearch and it displays the tickets >>>> therein. However, I can't seem to figure out how to adjust "10 Tickets I >>>> Own" >>>> section. The search for that only lists new, open or stalled tickets. >>>> Where do >>>> I adjust this query. I've looked in several files under Elements/ but >>>> can't >>>> find the file containing this query. >>>> >>>> Mathew >>>> >>>> Torsten Brumm wrote: >>>> >>>> >>>>> Here is a simple example for quicksearch: >>>>> <div class="ticket-overview"> >>>>> <&|/Widgets/TitleBox, title => loc("Quick search"), bodyclass => "", >>>>> titleright => loc("Edit"), titleright_href => >>>>> $RT::WebPath.'/Prefs/Quicksearch.html' &> >>>>> <& /Elements/QueueSummary, >>>>> cache => 'quick_search_queues', >>>>> queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') && >>>>> !exists $unwanted->{$_->Name} }, >>>>> conditions => [ {cond => "Status = 'new'", name => loc ('new') }, >>>>> {cond => "Status = 'open'", name => loc ('open') }, >>>>> {cond => "Status = 'accepted'", name => loc >>>>> ('accepted') }, >>>>> {cond => "Status = 'implement'", name => loc >>>>> ('implemented') }, >>>>> {cond => "Status = 'approved'", name => loc >>>>> ('approved') }, >>>>> {cond => "Status = 'stalled'", name => loc ('stalled') >>>>> }, >>>>> {cond => "Status = 'pending'", name => loc >>>>> ('pending') }, >>>>> {cond => "Status = 'authorized'", name => loc >>>>> ('authorized') }, >>>>> {cond => "Status = 'resolved'", name => loc >>>>> ('resolved') }] &> >>>>> </&> >>>>> </div> >>>>> <%INIT> >>>>> my $unwanted = >>>>> $session{'CurrentUser'}->UserObj->Preferences('QuickSearch', {}); >>>>> </%INIT> >>>>> >>>>> i had to add my custom status to this file. >>>>> >>>>> For the rest like tickets i own and so on, its enough if you go to edit >>>>> in this module and edit the search string. >>>>> >>>>> Torsten >>>>> >>>>> 2007/4/18, Mathew Snyder < [EMAIL PROTECTED] >>>>> <mailto:[EMAIL PROTECTED]>>: >>>>> >>>>> I used the method in the wiki for adding a custom active status to my >>>>> configuration (development box). It shows up fine. However, when I >>>>> select it, >>>>> ticket I've applied it to disappears from my list of owned >>>>> tickets. How can I >>>>> adjust this to force the ticket to stay available the way stalled >>>>> does? >>>>> >>>>> Thanks >>>>> Mathew >>>>> _______________________________________________ >>>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>>> >>>>> Community help: http://wiki.bestpractical.com >>>>> Commercial support: [EMAIL PROTECTED] >>>>> <mailto:[EMAIL PROTECTED]> >>>>> >>>>> >>>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>>>> Buy a copy at http://rtbook.bestpractical.com >>>>> >>>>> >>>>> >>>>> >>>>> -- >>>>> MFG >>>>> >>>>> Torsten Brumm >>>>> >>>>> http://www.torsten-brumm.de <http://www.torsten-brumm.de> >>>>> >>>>> >>>> _______________________________________________ >>>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>>> >>>> Community help: http://wiki.bestpractical.com >>>> Commercial support: [EMAIL PROTECTED] >>>> >>>> >>>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>>> Buy a copy at http://rtbook.bestpractical.com >>>> >>>> >>>> >>> _______________________________________________ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> Community help: http://wiki.bestpractical.com >>> Commercial support: [EMAIL PROTECTED] >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >>>
-- Drew Barnes Applications Analyst Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com