Elements/MyTickets perhaps? Mathew Snyder wrote: > Anyone? > > Keep up with me and what I'm up to: http://theillien.blogspot.com > > > Mathew Snyder wrote: > >> I've got the status showing up in QuickSearch and it displays the tickets >> therein. However, I can't seem to figure out how to adjust "10 Tickets I >> Own" >> section. The search for that only lists new, open or stalled tickets. >> Where do >> I adjust this query. I've looked in several files under Elements/ but can't >> find the file containing this query. >> >> Mathew >> >> Torsten Brumm wrote: >> >>> Here is a simple example for quicksearch: >>> <div class="ticket-overview"> >>> <&|/Widgets/TitleBox, title => loc("Quick search"), bodyclass => "", >>> titleright => loc("Edit"), titleright_href => >>> $RT::WebPath.'/Prefs/Quicksearch.html' &> >>> <& /Elements/QueueSummary, >>> cache => 'quick_search_queues', >>> queue_filter => sub { $_->CurrentUserHasRight('ShowTicket') && >>> !exists $unwanted->{$_->Name} }, >>> conditions => [ {cond => "Status = 'new'", name => loc ('new') }, >>> {cond => "Status = 'open'", name => loc ('open') }, >>> {cond => "Status = 'accepted'", name => loc >>> ('accepted') }, >>> {cond => "Status = 'implement'", name => loc >>> ('implemented') }, >>> {cond => "Status = 'approved'", name => loc >>> ('approved') }, >>> {cond => "Status = 'stalled'", name => loc ('stalled') }, >>> {cond => "Status = 'pending'", name => loc >>> ('pending') }, >>> {cond => "Status = 'authorized'", name => loc >>> ('authorized') }, >>> {cond => "Status = 'resolved'", name => loc >>> ('resolved') }] &> >>> </&> >>> </div> >>> <%INIT> >>> my $unwanted = >>> $session{'CurrentUser'}->UserObj->Preferences('QuickSearch', {}); >>> </%INIT> >>> >>> i had to add my custom status to this file. >>> >>> For the rest like tickets i own and so on, its enough if you go to edit >>> in this module and edit the search string. >>> >>> Torsten >>> >>> 2007/4/18, Mathew Snyder < [EMAIL PROTECTED] >>> <mailto:[EMAIL PROTECTED]>>: >>> >>> I used the method in the wiki for adding a custom active status to my >>> configuration (development box). It shows up fine. However, when I >>> select it, >>> ticket I've applied it to disappears from my list of owned >>> tickets. How can I >>> adjust this to force the ticket to stay available the way stalled does? >>> >>> Thanks >>> Mathew >>> _______________________________________________ >>> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >>> >>> Community help: http://wiki.bestpractical.com >>> Commercial support: [EMAIL PROTECTED] >>> <mailto:[EMAIL PROTECTED]> >>> >>> >>> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >>> Buy a copy at http://rtbook.bestpractical.com >>> >>> >>> >>> >>> -- >>> MFG >>> >>> Torsten Brumm >>> >>> http://www.torsten-brumm.de <http://www.torsten-brumm.de> >>> >> _______________________________________________ >> http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users >> >> Community help: http://wiki.bestpractical.com >> Commercial support: [EMAIL PROTECTED] >> >> >> Discover RT's hidden secrets with RT Essentials from O'Reilly Media. >> Buy a copy at http://rtbook.bestpractical.com >> >> > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com >
-- Drew Barnes Applications Analyst Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com