I am trying to create a search for tickets that have been last updated by a non-privileged user (by responding to an email we have sent from RT). I'm looking for a list of people who have responded to us, but our group hasn't acted upon yet.
I've noticed "LastUpdatedBy" is a username when it is a privileged user, and an email address when it is a non-priviledged user. I've tried to search on "LastUpdatedBy like '[EMAIL PROTECTED]' " and "LastUpdatedBy = '@domain.com', but neither work, although I can perform the searches for non-privileged users without the wildcard. Anyone have any thoughts on this, either how I am attempting to do it or through another method? It seems like its something that shouldn't be difficult to do. Thanks a lot, Randy
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