Randy Oswald wrote: > I am trying to create a search for tickets that have been last updated > by a non-privileged user (by responding to an email we have sent from > RT). I'm looking for a list of people who have responded to us, but our > group hasn't acted upon yet.
I'm also interested in this; a ticket is more "interesting" if it's getting old and the last updater is the originator, and less interesting if the last updater is a tech here (since the originator may not care anymore or something). Ideally we'd like to auto-close any tickets a week or more old, but ONLY if the last updater was a tech here. -- Gary _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
