Dang. I wish I had my script in front of me. You'd just have to write the opposite of what I did to get the non-privileged users. Sadly, I can't recall off the top of my head how I wrote it.
Mathew Randy Oswald wrote: > I am trying to create a search for tickets that have been last updated > by a non-privileged user (by responding to an email we have sent from > RT). I'm looking for a list of people who have responded to us, but our > group hasn't acted upon yet. > > I've noticed "LastUpdatedBy" is a username when it is a privileged user, > and an email address when it is a non-priviledged user. I've tried to > search on "LastUpdatedBy like '%@ domain.com <http://domain.com>' " and > "LastUpdatedBy = '@domain.com <http://domain.com>', but neither work, > although I can perform the searches for non-privileged users without the > wildcard. > > Anyone have any thoughts on this, either how I am attempting to do it or > through another method? It seems like its something that shouldn't be > difficult to do. > > Thanks a lot, > > Randy > > > ------------------------------------------------------------------------ > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
