Hello!
I installed the CommandByMail extension on my request tracker. It's
kinda working, but I have the following behavior:
If I send an email with the 'status' or 'queue' command, it works
perfectly. It works ok too with the custom fields like this:
CF.{Sala}: 2300
But I have other fields, like CF.{Classificação do Chamado} that are
not working with the CommandByMail extension. No log messages,
nothing, it just don't execute the command. I have two theories:
1) The extension has some problem with the field name using
spaces/special/non-ascii characters
2) The extension works only on editable Custom fields (Sala is a entry
field, the others are select drop downs, all are mandatory.
Anyone can think in something?
[]s
Jose P. E. Junior
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