Looking at Queue_Overlay.pm we see a subroutine called ActiveStatusArray. This uses @RT::ActiveStatus to populate an array with "an array of all ActiveStatuses for this queue". Am I correct in concluding that @RT::ActiveStatus is from RT_SiteConfig.pm at approximately line 511? I'm curious because I've added my custom status to this array after 'stalled' but, under Quick search, each queue does not include my custom status in its search query.
I've edited QuickSearch under share/html/Elements to include it so it does show up as a QuickSearch column. However, linking to each queue via Quick search only does a search for "...Queue ='QueueName' AND (Status = 'open' OR Status = 'new' OR Status = 'stalled')" when I expect to see "OR Status = 'CustomStatus'" after "Status = 'stalled'". How, though, does one choose active statuses for a queue if the subroutine finds active statuses for it? It seems that all statuses apply to a queue both active and inactive. I've edited both RT_Config.pm and RT_SiteConfig.pm to no avail. There clearly isn't a location where this is hard coded into a file with the exception of the config files. So, why is my custom status not showing up in searches that rely on @ActiveStatus in the config files? Mathew -- Keep up with me and what I'm up to: http://theillien.blogspot.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
