To all,
I am new to RT and Perl. I have been trying to learn how to change some
of this stuff by looking at the code you all write about as well as look
at the RT Essentials book. I have a new scrip that has the following
parameters set:
Condition: User Defined
Action: NotifyOwner
Template: Global template: Reviewed (a new I created)
Stage: TransactionCreate
I have tried several version of this code:
my $trans = $self->TransactionObj;
return 1 if {$trans->Type eq "CustomField" &&
$trans->Field == get_custom_id('Approval-Status') &&
$trans->NewValue eq "Reviewing Request"};
and this version:
my $trans = $self->TransactionObj;
return 1 if {$trans->Type eq "CustomField" &&
$trans->Field eq "Approval-Status" &&
$trans->NewValue eq "Reviewing Request"};
and this version:
my $trans = $self->TransactionObj;
return o unless {$trans->Type eq "CustomField" &&
$trans->Field eq "Approval-Status" &&
$trans->NewValue eq "Reviewing Request"};
and this version:
my $trans = $self->TransactionObj;
return o unless {$trans->Type eq "CustomField" &&
$trans->Field == get_custom_id('Approval-Status') &&
$trans->NewValue eq "Reviewing Request"};
and this version:
my $trans = $self->TransactionObj;
return o unless {$trans->Type eq "CustomField"};
return 1 if {$trans->Field eq "Approval-Status" &&
$trans->NewValue eq "Reviewing Request"};
All but the latter sent out a notification regardless of what field I
changed or what I changed it to. The last one never worked at all, period.
I am getting EXTREMELY frustrated with this. I can't find a good example
of what I'm trying to do in the RT Essentials book, which makes it
practically useless for and many others, I would think. I've tried
various code from several of you users and that doesn't work.
I feel like either I'm an idiot or RT needs to be better documented for
stuff like this for dummies like me. Not everyone who gets/inherits this
system knows Perl well (and all the gadzillion variations of the same
working code, which is confusing) let alone how to apply it to RT. I
looked at the OVERLAY stuff and that doesn't seem very well spelled out
as well.
I need help or I'm just gonna have to throw up my hands and forget it.
Thanks.
Kenn
LBNL
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