Hi,
I need to change my rtname, but has the server is in production, I've got to
be pretty sure nothing is going to go wrong.
I found some info about some extra lines to add to the EmailParser.pm:
*** ./lib/RT/EmailParser.pm~ 2004-06-15 02:08:15.000000000 +0200
--- ./lib/RT/EmailParser.pm 2004-08-23 18:58:47.000000000 +0200
***************
*** 332,337 ****
--- 332,342 ----
$RT::Logger->debug("Found a ticket ID. It's $id");
return ($id);
}
+ elsif ($Subject =~ s/\[OldName \#(\d+)\]//i) {
+ my $id = $1;
+ $RT::Logger->debug("Found an old (OldName) ticket ID. It's $id");
+ return ($id);
+ }
else {
return (undef);
}
But I have to be pretty sure this will work. and about changing Rtname
itself, should I alter it in RT_SiteConfig.pm, and make initialize-database
or doing this will initialize all the info instead of only the rtname?
How should I do it? Any advice from someone who has done it.?
smime.p7s
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