http://wiki.bestpractical.com/view/RenameInstance
On 6/6/07, Carlos R. S. <[EMAIL PROTECTED]> wrote:
Thanks! It's working! ;) Regards, CS De: Jesse Vincent [mailto:[EMAIL PROTECTED] Enviada: quarta-feira, 6 de Junho de 2007 16:23 Para: Carlos R. S. Cc: [email protected] Assunto: Re: [rt-users] Change RTname smoothly... In recent RT, you want to look at the RT subject regex option in the config file. On Jun 6, 2007, at 6:53 AM, Carlos R. S. wrote: Hi, I need to change my rtname, but has the server is in production, I've got to be pretty sure nothing is going to go wrong. I found some info about some extra lines to add to the EmailParser.pm: *** ./lib/RT/EmailParser.pm~ 2004-06-15 02:08:15.000000000 +0200 --- ./lib/RT/EmailParser.pm 2004-08-23 18:58:47.000000000 +0200 *************** *** 332,337 **** --- 332,342 ---- $RT::Logger->debug("Found a ticket ID. It's $id"); return ($id); } + elsif ($Subject =~ s/\[OldName \#(\d+)\]//i) { + my $id = $1; + $RT::Logger->debug("Found an old (OldName) ticket ID. It's $id"); + return ($id); + } else { return (undef); } But I have to be pretty sure this will work… and about changing Rtname itself, should I alter it in RT_SiteConfig.pm, and make initialize-database or doing this will initialize all the info instead of only the rtname? How should I do it? Any advice from someone who has done it…? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
-- Best regards, Ruslan.
_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
