On Jun 6, 2007, at 6:53 AM, Carlos R. S. wrote:
Hi,I need to change my rtname, but has the server is in production, I’ve got to be pretty sure nothing is going to go wrong.I found some info about some extra lines to add to the EmailParser.pm: *** ./lib/RT/EmailParser.pm~ 2004-06-15 02:08:15.000000000 +0200 --- ./lib/RT/EmailParser.pm 2004-08-23 18:58:47.000000000 +0200 *************** *** 332,337 **** --- 332,342 ---- $RT::Logger->debug("Found a ticket ID. It's $id"); return ($id); } + elsif ($Subject =~ s/\[OldName \#(\d+)\]//i) { + my $id = $1; + $RT::Logger->debug("Found an old (OldName) ticket ID. It's $id"); + return ($id); + } else { return (undef); }But I have to be pretty sure this will work… and about changing Rtname itself, should I alter it in RT_SiteConfig.pm, and make initialize-database or doing this will initialize all the info instead of only the rtname?How should I do it? Any advice from someone who has done it…? _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
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_______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
