Hello list,
Somehow I managed RT to stop sending autoreply on ticket
creation. It seems I have changed some configuration parameter by my
manipulations. First, I have tried to change Default Autoresponse
template. I have just translated the text into our language. I don't think
it could cause such result. Then, I manipulated with scrip #3 . I was
sure I restored settings correctly, but now I'm not sure anymore. Anyway
the current settings are the following:
condition : On CREATE
operation: Notify Requestors, Ccs and AdminCcs
template: GlobalTemplate: Autoreply
stage: TransactionCreate
Sendmail does not seem to be concerned. In its maillog
there is no trace that it would try to send autoreply.
I would be happy to get some help. Where
to look first and how to proceed with
debugging it ?
Best regards
Mariusz
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