On 6/13/07, Mariusz Stakowski <[EMAIL PROTECTED]> wrote:
Hello list,
Somehow I managed RT to stop sending autoreply on ticket
creation. It seems I have changed some configuration parameter by my
manipulations. First, I have tried to change Default Autoresponse template.
I have just translated the text into our language. I don't think it could
cause such result. Then, I manipulated with scrip #3 . I was sure I
restored settings correctly, but now I'm not sure anymore. Anyway the
current settings are the following:
condition : On CREATE
operation: Notify Requestors, Ccs and AdminCcs
template: GlobalTemplate: Autoreply
stage: TransactionCreate
Sendmail does not seem to be concerned. In its maillog there
is no trace that it would try to send autoreply.
I would be happy to get some help. Where to
look first and how to proceed with
debugging it ?
Start from RT log.
Best regards
Mariusz
--
Best regards, Ruslan.
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