If you switched from "Autoreply to requestor" scrip action to "notify
requestors, cc and admincc" then it's not autoreply anymore and
NotifyActor option should be taken into account.
On 6/13/07, Mariusz Stakowski <[EMAIL PROTECTED]> wrote:
Hello Ruslan,
I have looked into rt.log and I've found this:
[Wed Jun 13 10:22:34 2007] [debug]: About to think about scrips for transaction
#1143 (/opt/rt3/lib/RT/Transaction_Overlay.pm:165)
[Wed Jun 13 10:22:34 2007] [debug]: About to prepare scrips for transaction
#1143 (/opt/rt3/lib/RT/Transaction_Overlay.pm:169)
[Wed Jun 13 10:22:34 2007] [debug]: Found 3 scrips
(/opt/rt3/lib/RT/Scrips_Overlay.pm:363)
[Wed Jun 13 10:22:36 2007] [debug]: About to commit scrips for transaction
#1143 (/opt/rt3/lib/RT/Transaction_Overlay.pm:178)
[Wed Jun 13 10:22:36 2007] [info]: <[EMAIL PROTECTED]> #103/1143 - Scrip 3
(/opt/rt3/lib/RT/Action/SendEmail.pm:238)
[Wed Jun 13 10:22:36 2007] [info]: <[EMAIL PROTECTED]> No recipients found. Not
sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:250)
[Wed Jun 13 10:22:36 2007] [info]: <[EMAIL PROTECTED]> #103/1143 - Scrip 4
(/opt/rt3/lib/RT/Action/SendEmail.pm:238)
[Wed Jun 13 10:22:36 2007] [info]: <[EMAIL PROTECTED]> No recipients found. Not
sending. (/opt/rt3/lib/RT/Action/SendEmail.pm:250)
[Wed Jun 13 10:22:36 2007] [info]: Ticket 103 created in queue 'General' by
stakowskim (/opt/rt3/lib/RT/Ticket_Overlay.pm:755)
[Wed Jun 13 10:22:44 2007] [debug]: RT::Date used date::parse to make
1970-01-01 -3600 (/opt/rt3/lib/RT/Date.pm:211)
[Wed Jun 13 10:23:24 2007] [warning]: Use of uninitialized value in pattern
match (m//) at /opt/rt3/lib/RT/Transaction_Overlay.pm line 1073.
(/opt/rt3/lib/RT/Transaction_Overlay.pm:1073)
As it should be, the ticket # is 103. Having found "No recipients
found. Not sending" I immediately looked for help on RT Wiki. I have found
NoRecipFound but it is not my case - I have problem namely with AutoReply. Its true that
I tried to add AdminCcs and Ccs to the recipients, but it shouldn't change the AutoReply
behavior. And I have managed to change it somehow.
Where to look next - in SendEmail.pm ?
Best regards
Mariusz
"Ruslan Zakirov" <[EMAIL PROTECTED]>
Wysłane przez: [EMAIL PROTECTED]
2007-06-13 13:40
Do: "Mariusz Stakowski" <[EMAIL PROTECTED]>
DW: [email protected]
Temat: Re: [rt-users] RT 3.6.1 - no more autoreply ?
On 6/13/07, Mariusz Stakowski <[EMAIL PROTECTED]> wrote:
>
> Hello list,
>
> Somehow I managed RT to stop sending autoreply on ticket
> creation. It seems I have changed some configuration parameter by my
> manipulations. First, I have tried to change Default Autoresponse template.
> I have just translated the text into our language. I don't think it could
> cause such result. Then, I manipulated with scrip #3 . I was sure I
> restored settings correctly, but now I'm not sure anymore. Anyway the
> current settings are the following:
>
> condition : On CREATE
> operation: Notify Requestors, Ccs and AdminCcs
> template: GlobalTemplate: Autoreply
> stage: TransactionCreate
>
> Sendmail does not seem to be concerned. In its maillog there
> is no trace that it would try to send autoreply.
>
> I would be happy to get some help. Where to
> look first and how to proceed with
> debugging it ?
Start from RT log.
>
>
> Best regards
>
> Mariusz
>
>
--
Best regards, Ruslan.
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--
Best regards, Ruslan.
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