Can anyone think of a way to prevent tickets from certain queues from
showing up under Unowned Tickets on the RT at a Glance page?
We have users who need full access to some queues occasionally, but they
do not work with tickets from those queues on a daily basis, and are not
responsible for them. As a result it would be nice if tickets from those
queues did not show up in their unowned tickets list.
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