John,
You can also make sure that the "SeeQueue" and "ShowTicket" privileges
are not set for Everyone (globally or per queue)or for all privileged
users, etc. and are just for the groups/users that WANT to see that
queue/tickets. If a user (individually or in a group) does not have
those privileges, I do not believe they will see unwanted queues/tickets
on their home page.
Kenn
LBNL
John Arends wrote:
Can anyone think of a way to prevent tickets from certain queues from
showing up under Unowned Tickets on the RT at a Glance page?
We have users who need full access to some queues occasionally, but they
do not work with tickets from those queues on a daily basis, and are not
responsible for them. As a result it would be nice if tickets from those
queues did not show up in their unowned tickets list.
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