Hello,
-----Original Message----- > Can anyone think of a way to prevent tickets from certain queues from > showing up under Unowned Tickets on the RT at a Glance page? _______________________________________________ You can edit the saved search that generates the unowned list. On our system, it's called "[_1] newest unowned tickets" and the TicketSQL is: Owner = 'Nobody' AND Queue != 'PurpleForm' AND ( Status = 'new' OR Status = 'open' OR Status = 'waiting' ) Or conversely, I am sure you could pass in a (Queue = 'first' or Queue = 'second') to specify which queues should show. Hope that helps, Erik _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
