On Thu, Jun 21, 2007 at 09:08:02AM +0200, Nico De Ranter wrote: > > Hi, > > Is there a way to have RT send a e-mail whenever a new ticket is > available in a queue? I tried adding our 'sysadmin' group to the CC > watchers list of the queue but that doesn't seem to do what I expected.
I'm pretty sure OnCreate Notify only goes to teh AdminCc:s by default. You can add either add the group as an admincc: , or add an extra script to the quue to send alert to the cc as well. TTFN -- Roger. Home| http://www.sandman.uklinux.net/ Master of Peng Shui. (Ancient oriental art of Penguin Arranging) Work|Independent Sys Consultant | http://www.computer-surgery.co.uk/ New key Fpr: 72AF 0ACC 9A53 E59F B1B6 DC14 1983 A13E 5C3D 3CEB
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