On Thu, 2007-06-21 at 09:43 +0100, Roger Gammans wrote: > On Thu, Jun 21, 2007 at 09:08:02AM +0200, Nico De Ranter wrote: > > > > Hi, > > > > Is there a way to have RT send a e-mail whenever a new ticket is > > available in a queue? I tried adding our 'sysadmin' group to the CC > > watchers list of the queue but that doesn't seem to do what I expected. > > I'm pretty sure OnCreate Notify only goes to teh AdminCc:s by default. > > You can add either add the group as an admincc: , or add an extra script > to the quue to send alert to the cc as well.
Doh! Thanks, I'll that Nico _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
