> Unfortunately Stan's question from April is still unanswered. Is there > no way to make a custom field mandatory on resolve?
Has anyone had the Mandatory option on Create work for them more than 50% of the time ? I've set Mandatory on Custom Fields and had people creating tickets all over the place without ever selecting anything, I gave up on using them as they seemed to be very buggy. We've had to direct our Privileged users to use SelfService to create tickets as the menu on the top right will fail to save Custom Fields in general (mandatory or not). I suspect both issues are related, something is a miss with the way Custom Fields go into the Database & have Bug Report [fsck.com #8103] open since January on this. We would definitely like to have mandatory fields on both create & resolve. - Scott _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
