Hi! Unfortunately Stan's question from April is still unanswered. Is there no way to make a custom field mandatory on resolve?
The origin question was: --- Hello again to everyone! I have read the threads and found lots of opinions on how to make entering Custom Field value mandatory upon ticket creation. I'm interested however in a different feature. Most of our tickets are created after users send us an e-mail. We want our support engineers to choose a value for a Custom Field "Type of Request" before resolving the ticket. Using standard RT interface I couldn't implement such feature. Ticket would get resolved even if Custom Field value is not defined (though I put Mandatory validation for it). Basically what I want is to disable ticket resolving unless a value for Custom Field has been entered. Anyone knows if this is possible without messing with RT core files? Thanks, Stan PS: we're using RT 3.6.1 btw --- Sorry, I have no idea how to reply to the corresponding message in the list - without having the message as an e-mail. Christian _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
