hi kamber,
do you have activated scrips for sending email to cc's.
Look at Configuration -> Global -> Scrips or
Configuration -> Queue -> Scrips
regards
björn
Dalal, Kamber Z (Kamber) schrieb:
The addressee in the cc field of the reply form of the ticket is not
sent the email message. The postfix service is running. Is there a
patch, perl module, or config in RT_SiteConfig.pm that needs to be set
or corrected?
This has been noticed recently, In the ticket history, correspondence
is added with a line:
RT-Send-CC: (cc'd address)
Also only 1 transaction is listed that 'RT_System - Outgoing email
recorded' and no transaction listed for the cc'd addressed email.
Kamber Dalal
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