figured this out - for ad-hoc cc-ing it's not CC you need to be
notifying in the scrip it's 'other recipients'.
HTH
Justin
------------------------------------------------------
Justin Hayes
Support Manager
[EMAIL PROTECTED]
On 12 Jul 2007, at 15:56, Justin Hayes wrote:
I'm having the same issue, and I have a global scip to notify
requestor and cc with template correspondence.
cc's on the ticket are getting mails, just not ad-hoc cc's on a
specific reply.
Justin
------------------------------------------------------
Justin Hayes
Support Manager
[EMAIL PROTECTED]
On 27 Jun 2007, at 14:35, Bjoern Schulz wrote:
hi kamber,
do you have activated scrips for sending email to cc's.
Look at Configuration -> Global -> Scrips or
Configuration -> Queue -> Scrips
regards
björn
Dalal, Kamber Z (Kamber) schrieb:
The addressee in the cc field of the reply form of the ticket is not
sent the email message. The postfix service is running. Is there a
patch, perl module, or config in RT_SiteConfig.pm that needs to
be set
or corrected?
This has been noticed recently, In the ticket history,
correspondence
is added with a line:
RT-Send-CC: (cc'd address)
Also only 1 transaction is listed that 'RT_System - Outgoing email
recorded' and no transaction listed for the cc'd addressed email.
Kamber Dalal
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