Dirk, Thanks for your efforts.
Yes, Mason cache is getting cleared with each apache restart and we are using RT 3.6.3. The Mason object cache is showing that the Callback is getting seen, but for some reason it is not showing up in the "Display Columns" section. Never mind, I'll keep pluggin away with plan A. :) BenR -----Original Message----- From: Dirk Pape [mailto:[EMAIL PROTECTED] Sent: Wednesday, 18 July 2007 9:26 PM To: Ben Robson; [email protected] Subject: RE: [rt-users] Show updated tickets Hello Ben, --Am 18. Juli 2007 16:37:39 +1000 schrieb Ben Robson <[EMAIL PROTECTED]>: > Mason is a world of voodoo I have yet to get a handle on and as such I > have no idea what it's crying about. What I do know is that I see no > tangible changes within the Search options. :( > > Are you able to point me in a direction to fix this? sorry, I fear I have not too much time to help you. Just two quick thoughts: Did you clear mason cache after restarting apache? rm -rf /path/to/rt/var/mason_data/obj I use our ColumnMap callback since version 3.6. Maybe you are running an older version? Then I dont know if it should work. Dirk -- Dr. Dirk Pape (eAS - Projektleitung Campus Management) Freie Universitaet Berlin Grunewaldstr. 34a, 12165 Berlin Tel. +49 (0)30 838 75143, Fax. +49 (0)30 838 54654 ****** Internet + Voice + Telephony + IT Services + Hardware/Software ****** February 2007 - Systems integration company TLC IT's product / services expansion is complete, with the introduction of Voice and Internet services rounding out their Juniper Elite Security Partnership, Avaya Telephony and traditional IT Infrastructure support services. "With the expansion of our business into Telephony and Security over the past 18 months, it made perfect sense to introduce Voice and Data services" stated Managing Director Alan Champan. "Clients want a single point of contact or more importantly a single point of responsibility when it comes to managing all these services, our client enjoy not only the benefits of dealing with one organisation, but also cost savings by combining all these services, both in management and direct product costs, it is a win / win situation." TLC IT is set to become one of the largest IT & T organisations in Australia, for further information on our services visit www.tlcit.biz or call 03 9922 0000 The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorised to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it, and any associated attachments, from your system. Thank you. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
