Just as an aside... in a blinding fit of logic I actually came up with a simple search that could be saved and put on the RT at a Glance page without the need to alter the backend at all. It's not as neat and tidy as using a highlight colour, but I believe it does achieve the same outcome (that being to let the ticket owner know when someone else has updated the ticket).
In the Edit Query->Advanced section the query comes out as: LastUpdatedBy != '__CurrentUser__' AND Owner = '__CurrentUser__' AND Status != 'resolved' AND Status != 'rejected' Hence, the query shows all tickets owned by the CurrentUser, that were last updated by someone who is not the CurrentUser. Bingo! Whilst the __Blah__ notation doesn't work in the normal search results display, it does work in the RT at a Glance section. Thanks again. BenR -----Original Message----- From: Dirk Pape [mailto:[EMAIL PROTECTED] Sent: Thursday, 19 July 2007 1:33 AM To: Ben Robson Subject: RE: [rt-users] Show updated tickets Hello, --Am 18. Juli 2007 23:19:46 +1000 schrieb Ben Robson <[EMAIL PROTECTED]>: > OK, thanks. Got LUID showing up. Something worth noting is that if the > individual user has saved their own selection of "Display Columns" > settings then their personalisation overrides the customisation via the > callback. So one has to clear such personalisation from the db to make > the update visible. yes thats true. It's still a hack and since we introduced it with the upgrade to 3.6 we did not have this problem. Dirk. -- Dr. Dirk Pape (eAS - Projektleitung Campus Management) Freie Universitaet Berlin Grunewaldstr. 34a, 12165 Berlin Tel. +49 (0)30 838 75143, Fax. +49 (0)30 838 54654 ****** Internet + Voice + Telephony + IT Services + Hardware/Software ****** February 2007 - Systems integration company TLC IT's product / services expansion is complete, with the introduction of Voice and Internet services rounding out their Juniper Elite Security Partnership, Avaya Telephony and traditional IT Infrastructure support services. "With the expansion of our business into Telephony and Security over the past 18 months, it made perfect sense to introduce Voice and Data services" stated Managing Director Alan Champan. "Clients want a single point of contact or more importantly a single point of responsibility when it comes to managing all these services, our client enjoy not only the benefits of dealing with one organisation, but also cost savings by combining all these services, both in management and direct product costs, it is a win / win situation." TLC IT is set to become one of the largest IT & T organisations in Australia, for further information on our services visit www.tlcit.biz or call 03 9922 0000 The information contained in this communication is intended solely for the use of the individual or entity to whom it is addressed and others authorised to receive it. It may contain confidential or legally privileged information. If you are not the intended recipient you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this information is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by responding to this email and then delete it, and any associated attachments, from your system. Thank you. _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
