Afternoon, When it's a comment, it doesn't pay attention to the queue parameter, I believe.
Steve Anderson Network Administrator BiP Solutions Ltd. 0141 2707312 -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Mathew Snyder Sent: 25 July 2007 14:01 To: RT Users Subject: [rt-users] One email address, two queues I searched through the archives but didn't see anything that may have pertained to this. I have two queues: CustomerCare and CCEng (CustomerCare for Engineering). Is it possible to have one email address for both of these queues so that if a ticket is moved from one queue to the other it can still be handled using a single email address? To clarify, suppose I have a ticket. It is sent in from the customer to [EMAIL PROTECTED] This places it in the CustomerCare queue. It then gets moved to CCEng as it is an engineering related request. After moving it to the CCEng queue, the customer sends in a comment on it via [EMAIL PROTECTED] and it reaches the ticket in CCEng. Possible or no? Thanks, Mathew -- Keep up with me and what I'm up to: http://theillien.blogspot.com _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com ______________________________________________ This email has been scanned by Netintelligence http://www.netintelligence.com/email _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
