How would the aliases file be configured for this. As it is,
CustomerCare uses
"--queue customercare" while CCEng uses "--queue cceng".
Trying to keep up with you :¬) , yes cause the email alias can only
point to 1 queue ( as far as I know), however this should n't effect
your customer experience ..
Best bet to try it ..create a ticket via email move the ticket to
another queue, etc etc ..practice makes perfect or something like that ..
This is how we've got RT set up - multiple queues, one email address. If
it's a reply to an existing ticket 'the right thing happens' and it gets
added to the ticket, if not, a new ticket is created in the queue
specified in aliases.
Cheers
Toby
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