Comments don't go to the requestor though. We'll need to be able to both comment and correspond.
Keep up with me and what I'm up to: http://theillien.blogspot.com Steve Anderson wrote: > Afternoon, > > When it's a comment, it doesn't pay attention to the queue parameter, I > believe. > > > Steve Anderson > Network Administrator > BiP Solutions Ltd. > 0141 2707312 > > > -----Original Message----- > From: [EMAIL PROTECTED] > [mailto:[EMAIL PROTECTED] On Behalf Of Mathew > Snyder > Sent: 25 July 2007 14:01 > To: RT Users > Subject: [rt-users] One email address, two queues > > I searched through the archives but didn't see anything that may have > pertained > to this. > > I have two queues: CustomerCare and CCEng (CustomerCare for > Engineering). Is it > possible to have one email address for both of these queues so that if a > ticket > is moved from one queue to the other it can still be handled using a > single > email address? > > To clarify, suppose I have a ticket. It is sent in from the customer to > [EMAIL PROTECTED] This places it in the CustomerCare queue. It > then > gets moved to CCEng as it is an engineering related request. After > moving it to > the CCEng queue, the customer sends in a comment on it via > [EMAIL PROTECTED] and it reaches the ticket in CCEng. > > Possible or no? > > Thanks, > Mathew _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
