I have written the following custom script to set the status of resolved for tickets created via e-mail or web GUI, but missing subject. Alas it fails.
Condition: User Defined Action: User Defined Custom condition: return 0 unless ($self->TransactionObj->Type eq "Create" && $self->TicketObj->Subject =""); 1; Custom action preparation code: return 1; Custom action cleanup code: $self->TicketObj->SetStatus( "resolved"); return 1; _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
