Thanks, setting it to eq worked. -----Original Message----- From: Roy El-Hames [mailto:[EMAIL PROTECTED] Sent: Wednesday, July 25, 2007 12:07 PM To: Dalal, Kamber Z (Kamber) Cc: [email protected] Subject: Re: [rt-users] How to Auto Resolve tickets with no subject
maybe $self->TicketObj->Subject ="" should be $self->TicketObj->Subject == "" or even $self->TicketObj->Subject eq "" Roy Dalal, Kamber Z (Kamber) wrote: > I have written the following custom script to set the status of > resolved for tickets created via e-mail or web GUI, but missing > subject. Alas it fails. > > Condition: User Defined > > Action: User Defined > > Custom condition: > > return 0 unless ($self->TransactionObj->Type eq "Create" && > $self->TicketObj->Subject =""); 1; > > > Custom action preparation code: > > return 1; > > > Custom action cleanup code: > > $self->TicketObj->SetStatus( "resolved"); return 1; > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com Commercial support: > [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com > > _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
