maybe
$self->TicketObj->Subject ="" should be $self->TicketObj->Subject == "" or even
$self->TicketObj->Subject eq ""
Roy
Dalal, Kamber Z (Kamber) wrote:
I have written the following custom script to set the status of resolved
for tickets created via e-mail or web GUI, but missing subject. Alas it
fails.
Condition: User Defined
Action: User Defined
Custom condition:
return 0 unless ($self->TransactionObj->Type eq "Create" &&
$self->TicketObj->Subject =""); 1;
Custom action preparation code:
return 1;
Custom action cleanup code:
$self->TicketObj->SetStatus( "resolved"); return 1;
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