Roy,
We are getting ready to move to RT 3.6.4 and are testing just about
everything (we believe in heavy regression testing as well as for the
new stuff) and have learned a few new things about privileges. the
"SeeQueue" right basically lets a person create a ticket in that Queue
(via drop-down if they also have the "CreateTicket" right for that
Queue). The "ShowTicket" rights seems to be related to a user finding
tickets via Search/Query. For us, we allow some users to "SeeQueue" and
"CreateTicket" so they can create tickets but they cannot find the
tickets individually when in the web. Together, they allow a person to
create and look at the tickets. We give those rights at the Role
"Requestor" level per Queue (different Queue's want different levels of
visibility for their users). "ShowComments", "CommentOnTicket", and
"ShowOutgoingEmail" are rights we reserve for our support groups along
with "ModifyTickets", etc. (BTW, the "CommentOnTicket" is superfluous if
the "ModifyTicket" is granted). Hope this helps.
Kenn
LBNL
Roy El-Hames wrote:
Hi there;
What rights should be granted to users on queues so these queues are
visible from the New Ticket in Drop down ..
and also from the Queue drop down in the Basics section ..
What I want is for some users to be able to create tickets and move
tickets to a particular queue, however they should n't see the ticket
listing or search in any of these queues (ie the SeeQueue right shows
more that I would like) ..
Any pointers will be appreciated ..
Roy
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