Scott,
Normally, I would say that giving the privilege "ShowOutgoingEmail"
would do the trick. It works just like "ShowTicketComments". Having
rights like "SeeQueue" and "ShowTicket" does not do the trick alone.
However, I am now a little confused hearing that flipping the switch on
$OldestTransactionsFirst did the trick. Unless you had already granted
that privilege ("ShowOutgoingEmail") and the descending order was the
problem. Interesting.
Kenn
LBNL
Scott T. Hildreth wrote:
I know I must be missing something obvious hear, but I can't find the
answer. I've had complaints about updates not displaying for a ticket.
The email would go out, but the reply was not shown in the Ticket
History. I looked into it and saw the data was there just not
displaying on the web page. So I set the $OldestTransactionsFirst
to '0' and the data showed up to the top of the history. This turned
to be an option the users wanted anyways. My question is how do you
access the history data that is not showing on the page?
Thanks.
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