I know I must be missing something obvious hear, but I can't find the answer. I've had complaints about updates not displaying for a ticket. The email would go out, but the reply was not shown in the Ticket History. I looked into it and saw the data was there just not displaying on the web page. So I set the $OldestTransactionsFirst to '0' and the data showed up to the top of the history. This turned to be an option the users wanted anyways. My question is how do you access the history data that is not showing on the page?
Thanks. -- Scott T. Hildreth <[EMAIL PROTECTED]> _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
