On Fri, 2007-08-03 at 15:19 -0500, Scott T. Hildreth wrote:
> On Fri, 2007-08-03 at 10:51 -0500, Scott T. Hildreth wrote:
> > On Thu, 2007-08-02 at 11:53 -0500, Scott T. Hildreth wrote:
> > > On Thu, 2007-08-02 at 09:27 -0700, Kenneth Crocker wrote:
> > > > Scott,
> > > >
> > > >
> > > > Normally, I would say that giving the privilege
> > > > "ShowOutgoingEmail"
> > > > would do the trick. It works just like "ShowTicketComments". Having
> > > > rights like "SeeQueue" and "ShowTicket" does not do the trick alone.
> > > > However, I am now a little confused hearing that flipping the switch on
> > > > $OldestTransactionsFirst did the trick.
> > >
> > > Maybe, I didn't explain it right. They can see the replies & email it
> > > is that all the history does not display on the page. By reversing the
> > > order the newer transactions fill the page now and the older history is
> > > not displaying. I'm wondering if this is some sort of limit set?
> > >
> >
> > This ticket I am looking at has 83 transactions.
If I query the Transactions table, selecting only transactions for this
ticket that were created by non-RT::System ids, there are 29. All of type
RT::Ticket. If unset the $OldestTransactionsFirst, the history on the
display
page shows the first 20 Tickets (non-system tickets, I added the
HideTransactons override)
If re-set $OldestTransactionsFirst in RT_SiteConfig.pm, stop apache,
remove
mason_data/obj/*, restart apache, search for that ticket, the ticket
display
only shows the last 7 tickets. I have looked at RT code and read
relevant chapters
in RT Essentials and I cannot figure out why the all history will not
show up
in the History section. I feel like I am really overlooking something
obvious,
does anyone have any ideas on what is going?
Thanks.
> Only 17 or so show
> > up in the History section of the page.
>
> Well, I opened my eyes wider and found this,
>
> http://wiki.bestpractical.com/view/HideTransactions
>
> which should show all the history on the History Tab,
> although it shows a couple of more of the Transactions,
> they are all not there.
>
> Something is limiting the page size, not sure what. I will
> continue testing, just seeing if more info will spark an
> answer.
>
>
> > Is there a way to display all
> > the transactions or have "next page" link?
>
> I see this is on the WishList on the wiki,
>
> "Ability to display ticket history by page, e.g. 15 rows/transaction
> logs per page, with Next, First, Previous, Last buttons/links at the
> bottom or top. Especially helpful and useful for tickets with huge
> history/transactions and if using RT from a slow connection.
>
> > Does anyone else have
> > this issue?
>
>
> Thanks for listening. :-)
>
> >
> > >
> > > > Unless you had already granted
> > > > that privilege ("ShowOutgoingEmail") and the descending order was the
> > > > problem. Interesting.
> > > >
> > > >
> > > > Kenn
> > > > LBNL
> > > >
> > > >
> > > > Scott T. Hildreth wrote:
> > > > > I know I must be missing something obvious hear, but I can't find the
> > > > > answer. I've had complaints about updates not displaying for a
> > > > > ticket.
> > > > > The email would go out, but the reply was not shown in the Ticket
> > > > > History. I looked into it and saw the data was there just not
> > > > > displaying on the web page. So I set the $OldestTransactionsFirst
> > > > > to '0' and the data showed up to the top of the history. This turned
> > > > > to be an option the users wanted anyways. My question is how do you
> > > > > access the history data that is not showing on the page?
> > > > >
> > > > >
> > > > > Thanks.
> > > > >
--
Scott T. Hildreth <[EMAIL PROTECTED]>
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