That changes things globally though, if I am not mistaken.
I was hoping for a solution that allowed a per-user change (namely, for
me, who can see all of our queues, but really I only deal with 5 or 6 of
them on a regular basis).
Ah well.
Thanks.
-- Chris
Mathew Snyder wrote:
When you click on the Edit link on the header it will take you to
Preferences->RT at a glance->Customize "N" Newest Unowned Tickets. At the top
will be a link that called "Search - Unowned Tickets".
I'm guessing one has to have Admin rights in RT to be able to do this.
Keep up with me and what I'm up to: http://theillien.blogspot.com
Chris Poupart wrote:
If you don't mind me asking... what was the solution?
Last time I tried to adjust that, I triggered a bug and caused all of
the links on the 10 Newest Unowned Tickets to disappear.
-- Chris
Mathew Snyder wrote:
Nevermind...I've yet again found the solution AFTER asking about it.
shame on me.
Keep up with me and what I'm up to: http://theillien.blogspot.com
Mathew Snyder wrote:
I'm not seeing anything obvious in the Configuration menu to do
this. Is it
possible?
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