Save a custom search and add it in place of that block on the ata a glance page.
Chris Poupart wrote: > That changes things globally though, if I am not mistaken. > > I was hoping for a solution that allowed a per-user change (namely, > for me, who can see all of our queues, but really I only deal with 5 > or 6 of them on a regular basis). > > Ah well. > > Thanks. > > -- Chris > > Mathew Snyder wrote: >> When you click on the Edit link on the header it will take you to >> Preferences->RT at a glance->Customize "N" Newest Unowned Tickets. >> At the top >> will be a link that called "Search - Unowned Tickets". >> >> I'm guessing one has to have Admin rights in RT to be able to do this. >> >> Keep up with me and what I'm up to: http://theillien.blogspot.com >> >> >> Chris Poupart wrote: >> >>> If you don't mind me asking... what was the solution? >>> >>> Last time I tried to adjust that, I triggered a bug and caused all of >>> the links on the 10 Newest Unowned Tickets to disappear. >>> >>> -- Chris >>> >>> Mathew Snyder wrote: >>> >>>> Nevermind...I've yet again found the solution AFTER asking about it. >>>> >>>> shame on me. >>>> >>>> Keep up with me and what I'm up to: http://theillien.blogspot.com >>>> >>>> >>>> Mathew Snyder wrote: >>>> >>>> >>>>> I'm not seeing anything obvious in the Configuration menu to do >>>>> this. Is it >>>>> possible? >>>>> >>>>> > > _______________________________________________ > http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users > > Community help: http://wiki.bestpractical.com > Commercial support: [EMAIL PROTECTED] > > > Discover RT's hidden secrets with RT Essentials from O'Reilly Media. > Buy a copy at http://rtbook.bestpractical.com -- Drew Barnes Applications Analyst Network Resources Department Raymond Walters College University of Cincinnati _______________________________________________ http://lists.bestpractical.com/cgi-bin/mailman/listinfo/rt-users Community help: http://wiki.bestpractical.com Commercial support: [EMAIL PROTECTED] Discover RT's hidden secrets with RT Essentials from O'Reilly Media. Buy a copy at http://rtbook.bestpractical.com
